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About Us.

Antics and anticsonline are trading names of Alan Tyndall Limited, a family-owned company run by modellers for modellers. Established for over 30 years we operate a chain of traditional, local model shops supplying ready made models, model kits, modelling tools and basic materials including balsa, hardwood, plastic and metal sheet and structral shapes.

Antics operate the following websites and domains to which these terms and conditions apply

These terms and conditions below do not affect your statutory rights.
In all cases of dispute the law of England and Wales shall apply to all contracts.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on the icon next to the item that you wish to buy. You will be asked for your name, address and payment details that we need to be able to satisfy the order.

If you are shopping from North America or elsewhere, select the currency you prefer by clicking on the currency symbol.

We accept most major credit and debit cards. Payment is authorised on receipt of order.

We only accept Cheques in Pounds Sterling.

Paypal payments are accepted from worldwide locations. Use of Paypal service is subject to Paypals' terms and conditions and acceptable use policies. Please be aware that Paypal will charge for your order in full on your instruction and will send your payment confirmation. This is also your order confirmation.

Items out of stock and placed on back order will be credited immediately on request. Because stock changes rapidly, please state a second choice in case the first is out of stock.

Please ensure that your Full Postal Address is placed on your order, failure to do so, may delay your order.

Due to the need to forward order many items and ther terms and condiitons of many suppliers permitting them to allocate, cancel or supply short orders without notice the contract of supply shall not come into force until we till your order for despatch to you.in all instances.

Limitation of liability
Antics liability to you in case of loss, damage, or failure of supply for any order shall be limited to the total payment made by you for your order, plus any costs incurred by you for the return of products where apprpriate under the distance selling regulations. Antics shall have no liability for consequential cost or loss arising from products not being supplied or being received in a damaged condition, or for products supplied from other retailers.

Credit Card Security

The checkout is secure - at the checkout observe the padlock in the your status bar at bottom of screen (use View/Status bar to turn status bar on on if necessary). You can double click on the padlock to view our certificate, Instant SSL Pro from Comodo. The certificate states that a Web site is secure and genuine - consult your browser help for further explanation.

Your personal details and credit card information are encrypted over the internet with strong industry-standard 128-bit SSL encryption. Credit card information is not retained after an order has been processed. You may also telephone us with your card details if you prefer - select "By Telephone" as your payment method.

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Shipping And Delivery Rates

Summary of Delivery Rates *NB exceptions apply*
Mainland England, Wales & Scotland (except Highlands & Islands)
Orders over £100.00 total value - free of charge.
Standard Delivery - Royal Mail Parcel - £4.50
Courier Delivery - UK Mail Courier - £7.50
Small items to UK addresses - Royal Mail Post - £2.95 (restrictions apply)
Please note : Free and reduce rate deliveries apply to United Kingdom orders only, subject to exceptions.

Northern Ireland, Islands (including Isle of Wight) and Overseas
Royal Mail Package Service £5.00, or at cost if actual charges are greater.
Courier Delivery at cost.
We will endeavour to send items by the cheapest carrier where lower rates are available for the parcels size and weight.

Please Note.
Royal Mail do not accept shipments containing some products and have a maximum package size which will not accomodate some products.
This affects aerosol cans, some liquid products, many solvent-based products, rocket motors, caps for cap guns, nitro fuel, model railway track, aircraft wings and wood sheets. (other products may be affected by restrictions) 
Items which are not accepted by Royal Mail are automatically sent by courier.

Deliveries to England & Wales
Deliveries within England and Wales are made by Royal Mail parcel service or UK Mail (formerly Business Post) for large or high value items and for products which are not accepted for delivery by Royal Mail.
Delivery should be expected within 3 days of despatch from our warehouse. Most courier deliveries and many Royal Mail deliveries are made on the following working day between 9am and 6pm.
Some small items can be sent at a reduced rate of £2.95 where, once packed, the item will fit within the Royal Mail letter rate limits. Reduced rates are restricted to small quantities.
Orders over £100.00 total value are sent free of extra shipping charges within mainland England and Wales. We will endeavour to send free to Scotland (highlands) and islands where this can be done at standard rates.

Deliveries to Scotland, Isle of Man, Northern Ireland, Channel Islands, other islands
Deliveries to Scotland will be charged at the same rates as for England and Wales, excepting as below.
Deliveries to Northern Ireland, Isle of Man, Channel Islands, Scottish Islands and other islands will be charged a basic £5.00 shipping rate.
Please be aware that some destinations may incur additional delivery charges, especially by courier service. We will send deliveries to these destinations by Royal Mail where normal postal rate services are avaiable and will endeavour to minimise additional charges.
We reserve the right to require settlement of any additional charges or surcharges incurred for delivery, particularly for large or heavy items and items which are not accepted by Royal Mail, before despacthing your order.
We will contact you to advise any additional charges before depatching your order, such that you will have the option to settle the additional charges, or make alternative arrangements for delivery, or cancel your order if you wish. We regret that if we are unable to agree and settle shipping costs with you then we will consider your order cancelled and refund any payments taken.

Overseas Destinations - Outside of the United Kingdom
There is a minimum shipping charge of £5.00 for all overseas orders. This covers many small items which can be sent to European destinations within this rate.
We request quotes from several carriers for items exceeding the maximum size or weight that can be shipped within the £5.00 rate to obtain the best rates available for a shipment. In some cases we may need to assemble your full order before we are able to correctly determine the size and weight for shipment. Please advise on your order or contact us if you would like part shipments to be sent, in such cases we will request payment of shipping charges for each package despatched.
We will email you to advise of any additional shipping costs and request settlement of this charge before despatch of your order, such that you will have the option to settle the shipping charges, or make alternative arrangements for delivery, or cancel your order if you wish. We regret that if we are unable to agree and settle shipping costs with you then we will consider your order cancelled and refund any payments taken.

Delivery to Europe and for most airmail packages is normally expected to take 5-7 working days, please allow 2 calendar weeks for most deliveries.
Delivery outside of Europe can take up to 8 weeks where products cannot be shipped by air mail services.

VAT, Import Duty & Customs Charges
Anticsonline prices include VAT (Value Added Tax) at the current United Kingdom rate of 20%. VAT is payable by residents of all European Union countries, excepting where UK Customs & Excise permit exemptions from VAT.
Customers residing outside of the EU and in locations were exemption is pemitted will have the VAT payment deducted from their order, or refunded if this is charged by default.

Antics prices do not include customs or import duty, customs clearance charges or any local taxation levied on a shipment after delivery to your country. You will be liable for settlement of any of these charges to the authorities in your own country. Some countries require that we supply a customer id or tax number as a condition of accepting the shipment. In such cases we will not ship orders unless the information required by the customs services is made available.
Antics will always declare a fair and true value on the contents of the packages shipped and shall under no circumstances be liable for any charges made by the authorities or officials of the destination country, nor for any consequential loss or inconvenience resulting from the action of the authorities of your country.

Stock Availability

For each product, we show you the quantity of stock available at the Warehouse. Also shown is the next Warehouse delivery date of new stock where applicable.

This information is automatically updated when anyone places a web order.

You may need to use your browser refresh function (CTRL F5) to make sure the information is up-to-date (typically where you have viewed the page before).

If no Warehouse stock is shown there may be a delay processing your order or we may be unable to supply. Please call our mail order hotline 01453 825381 or email enquiries@antics.ltd.uk to enquire.

"No, but.." means we do not normally keep stock for the model, but have arrangements with our supplier to supply stock on demand.

"Yes" is shown for package deals, we should always have these in stock.

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Back Orders

Back ordered items are charged but will be credited immediately on request.

Guarantee

All goods are sold subject to manufacturer's warranty. Any items found to be faulty, or not to your satisfaction, on arrival will be replaced or credited immediately, provided they are in mint condition and returned within 14 days. Normal statutory rights apply.

Reaching Us

If you need to reach us, please email to enquiries@antics.ltd.uk

Alternatively, you can call on 01453 825381 (International +44 1453 825381) or fax on 01453 825657. Write to: Antics, 1 Springfield Business Centre, Stonehouse, Gloucestershire, GL10 3SX, UK

Available To Order

All items are subject to availability from our suppliers.

Privacy Policy

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose such information as is required to third-parties for the purpose of the efficient delivery of goods

d. To assist Police or other officers charged with the investigation of criminal offences.

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WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under these regulations Antics offers its customers free take-back of WEEE on a like-for-like basis when purchasing a new Electrical or Electronic product from us.

For example, if a customer buys a radio control unit we will accept an old radio control equivalent item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item, carriage paid.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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